Closer to customers.
What was said in the meeting carries through to the follow-up.
Give your team room.
From to-do
to done.
Your business partner.
Technology tailored to you. Within your existing tools and everyday routines.
THE WHOLE PICTURE
Separate tools.
A shared direction.
The information is already there. In conversations, records and different teams’ screens. Ploow connects it and takes on what follows a promise, a revised plan or a new request.
Ready for change.
A revised date is considered alongside the plan it affects.
Clearer decisions.
Information from different records comes together, with its sources.
PLOOW AT WORK
Different teams.
One whole.
From customer follow-ups to import and export coordination. Three areas where a contribution can begin.
ILLUSTRATIVE EXAMPLE
The meeting ends.
The opportunity stays in view.
A campaign enquiry or customer conversation stays connected to its next step. Ploow brings the need, commitment and customer record together, then prepares the follow-up task and reply draft.
HOW WE MEASURE THE CONTRIBUTION
Time from a meeting to its first follow-up
The starting point is compared with results after the project.SalesWhere the work starts
What starts the work11:20
MEETING NOTE
The next step is agreed.
Relevant context
Customer recordOpportunity · evaluation stage
Last conversationThree locations, one agreement
CommitmentRevised proposal · 16 Oct
The prepared next step
Ready for the next conversation.
CRM summaryNeeds and open questions
Follow-up task16 Oct · opportunity owner
Customer messageReady for review before sending
The customer message is reviewed before it is sent.
HOW PLOOW TAKES PART
On the phone.
Within the workflow.
Two ways to take part, shaped around a selected process in sales, operations or international trade.
Voice assistant
Answers the call.
Routes the request.
Answers questions using information you approve and records meeting or appointment requests. Hands the conversation to your team when needed.
Call handling · Appointment requests · Team handover
AFTER THE CALL
A summary, a request and a follow-up record.
Virtual staff
Takes the request.
Owns the follow-up.
Reviews messages alongside records and prepares follow-up tasks and reply drafts. Carries out authorised steps in your existing tools, returning to your team when a decision is needed.
Customer follow-up · Order tracking · Document checks
IN THE DAILY WORKFLOW
Completed steps. Visible follow-up.
Both ways of working belong within tailored projects. Tasks, access and team handover points are agreed before the project begins.
WHAT YOU TAKE AWAY
One project.
Everyday value.
A workflow your team can use. A practical guide. Measures of its contribution.
All three belong in the delivery.
THE FIRST STEP
Start with a conversation.
You don’t need to arrive with a solution. Tell us how your team works and where you want to get to.
Tell us about your day.
In the first 30 minutes, we discuss your team, your tools and where time goes. Together, we choose a suitable starting point.
Know where you stand.
A separate assessment if needed. Then scope, deliverables, timing, price and success measures in one proposal. You know what you’re getting before you decide.
Start on a small scale.
We try the agreed example with limited data. Once the usage and approval steps are clear, it moves into the everyday workflow in your existing tools.
See its contribution.
We compare the starting point with real use. Ongoing maintenance and development, where needed, continue under a separate scope.
PLOOW
Look closely. Fit naturally.
Partnership means knowing where to contribute and standing behind the responsibility taken on.
01 / FIT
Your way of working.
From the tools you use to your team’s habits.
The project takes shape around your tools’ connection options and how your team works. Your current setup is the starting point.
02 / CONTROL
Clear boundaries.
What moves forward? What needs approval?
Access and decision rights are agreed before the project begins. Responsibility stays clear for customer messages, record changes and similar actions.
03 / CONTRIBUTION
A visible contribution.
Being faster is only part of it.
We assess time returned, steps completed and corrections needed. The accuracy of the result is part of the measure too.
See the whole. Choose a first step together.
Different teams. Connected needs. Every project starts with a clearly defined responsibility.
A FEW CLEAR ANSWERS
Before we begin.
What do we get from Ploow?
A technology project tailored to a specific need in your business. It can cover evaluating information in your existing tools, carrying out agreed steps and checking the result. The exact deliverables are written into the proposal before the project begins.
What should we prepare for the first conversation?
No technical brief or solution idea is needed. Tell us about your team’s everyday routines and where you would like more room. We choose a starting point in the first conversation. Any paid assessment or project is proposed separately.
Will our existing software change?
Your current tools are the starting point. Connection options and access are assessed in the initial scope. Any changes needed are agreed before the project begins.
Does every step happen automatically?
Steps that can proceed directly and those that need approval are agreed in advance. Permissions and responsibilities are written into the project scope.
What happens after the project?
The practical guide and agreed success measures are delivered with the project. The proposal sets out the post-delivery support period. Ongoing maintenance or further development is planned separately if needed.
Can we use a ready-made system?
Tailored projects are our primary way of working. Rental can also be considered when an existing system fits the need.
THE FIRST CONVERSATION
Find a starting point.
Together.
Tell us about your day-to-day routines.
In the first 30 minutes, let’s explore a suitable place to begin.